Privacy Policy

Effective Date: 01/012/2025

1. Who We Are

Novahevan.ai (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of any personal information you share when using our website and services.

2. Information We Collect

When you visit or use Novahevan.ai, we may collect the following types of information:

• Personal Identifiers: name, email address, phone number, mailing address — if you register, subscribe, or contact us.

• Account Information: username, password (securely stored), profile preferences, and other data you voluntarily provide when using our services.

• Usage Data: IP address, browser type, device type, operating system, pages visited, time spent on pages, referring site, and other analytics info.

• Cookies and Tracking Technologies: we may use cookies or similar technologies to enhance site functionality, remember your preferences, and help with analytics.

• Communications Data: any messages or requests you send us via contact forms, email, or other communication channels.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide you with our services and enable features you request (e.g. account creation, consultation services, support).

• To communicate with you — send updates, respond to inquiries, and deliver information relevant to your use of Novahevan.ai.

• To improve, personalize, and optimize our website and services (e.g. analytics, performance monitoring, content improvements).

• To manage and administer user accounts, security, authentication, and fraud prevention.

• To comply with legal obligations or respond to lawful requests by public authorities.

• To send marketing or promotional materials — only if you opted in, and always with an easy option to opt-out.

4. Data Sharing and Disclosure

We will not sell or rent your personal information to third parties. We may share your data in the following limited situations:

• With trusted service providers, partners, or contractors who assist us in delivering services (e.g. hosting providers, analytics tools, payment processors). These third parties are bound by confidentiality and limited-use obligations.

• If required by law or to respond to lawful requests from authorities.

• To protect our legal rights, enforce our policies, or respond to security or credit risks.

• With your explicit consent — for example, when you agree to share data with a specified third party for a particular purpose.

5. Data Security and Retention

We take reasonable technical, organizational, and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

We retain your personal data only as long as necessary to fulfill the purposes outlined above, unless a longer retention period is required by law or regulation. When no longer needed, data will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

Novahevan.ai may use cookies, web beacons, and similar technologies to:

• Remember your site preferences and settings

• Enable functionality (e.g. login sessions)

• Collect aggregate usage statistics (e.g. number of visits, most viewed pages)

You may choose to disable cookies in your browser settings — however, this may limit or disable some functionality of the website.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights concerning your personal data. Among them:

• Access & Correction: you can request a copy of the personal data we hold about you, and ask for corrections if necessary.

• Deletion / Erasure: request deletion of your data when it is no longer needed or if you withdraw consent.

• Opt-Out: if you previously consented to marketing communications, you may opt-out at any time.

• Data Portability: in some cases, request a copy of your data in a structured, commonly used format.

• Withdraw Consent: where our processing is based on consent, you may withdraw consent at any time (without affecting the lawfulness of processing prior to withdrawal).

To exercise any of these rights, please contact us at [insert contact email]. We will respond within a reasonable timeframe.

8. Children’s Privacy

Novahevan.ai does not knowingly collect personal information from children under 13 (or applicable minimum age under local laws). If we learn that we have inadvertently collected such information, we will delete it as soon as possible.

If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at [insert contact email].

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the “Effective Date” at the top. We encourage you to review this page regularly to stay informed about how we handle your data.

If there are material changes that affect your rights or how we use your personal data, we’ll notify you via email (if you provided one) or a prominent notice on our website — before the change takes effect.

10. Privacy Protection for Senior Citizens

Novahevan.ai offers services that may be used by senior citizens, including Medicare support, health insurance advisory, financial guidance, and immigration assistance. We are committed to protecting the privacy and security of older adults who use our platform.

• We do not require unnecessary personal information beyond what is needed to provide services such as insurance guidance, claims assistance, or financial planning.

• We never sell personal data of senior citizens to third parties, marketing agencies, or insurance brokers without explicit written consent.

• We provide clear explanations for data usage to ensure that elderly users, or their legal caregivers, fully understand how their information is used.

• If a senior client prefers, they may authorize a trusted representative, caregiver, or family member to communicate on their behalf. We only share information with such representatives after receiving verified permission.

• Sensitive health or financial information belonging to seniors is handled with the highest confidentiality, encryption standards, and limited access controls.

• We comply with relevant state and federal privacy and protection laws applicable to vulnerable populations, including insurance, healthcare data, and financial services.

11. Consent & Acceptance

By using Novahevan.ai, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use or access our site or services.